Customer Engagement Readiness Framework
This framework provides you with a detailed description for each maturity stage (basic through advanced) across nine critical success areas.
Align your company's capabilities with your customer engagement objectives to help you succeed in today's omni-channel world.
- Identify your organizational strengths and weaknesses
- Get insight into your day to day practices
- Gain advantages over your competitors
- Deliver great returns on your Customer Engagement Initiatives